Performs planning, development, fulfillment and implementation for call center and operations oriented businesses.

Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. Based in Sydney, Australia.

Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.

Call center and contact centre specialist consultants dealing with operations, multi touchpoint interaction networks and customer relationship management in the UK.

Specialists in call center human resources issues.

Provider of online technology products aimed at maximizing the performance of existing and planned call centres. Offering call recording solution that integrates with online agent evaluation product.

Call center outsourcing constultants.

Provides call center consulting services focused on operational and service needs.

Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.

Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.